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Privacy Policy
We are committed to protecting your personal information and being transparent about how we use it.
- Effective Date: 1 April 2013
- Last Updated: May 2026
Welcome to SetupFiling.in (“we”, “our”, or “us”). SetupFiling.in is India’s leading online professional business services platform, founded and managed by experienced Chartered Accountants, Company Secretaries, and Trademark Attorneys with over 15 years of expertise.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.setupfiling.in, use our services, or interact with us in any manner. By accessing or using our platform, you agree to the terms of this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.
1. Information We Collect
Personal Information You Provide
When you register for our services, fill a form, or engage with our team, we may collect:
- Identity Information: Full name, date of birth, PAN, Aadhaar number (only where legally required for filings)
- Contact Details: Email address, phone number, residential or business address
- Business Information: Company name, proposed business name, director/partner details, nature of business
- Financial Information: Bank account details, GST-related financial data (only for specific services)
- Documents Uploaded: Identity proof, address proof, business documents, or any documents required by regulatory authorities
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- IP address, browser type, and operating system
- Pages visited, time spent, and referring URLs
- Device identifiers and usage data
- Cookies and similar tracking technologies
Note: Sensitive personal information (Aadhaar, PAN, financial data) is collected strictly for government filing purposes mandated by law and is handled with the highest level of confidentiality.
2. How We Use Your Information
We use your information solely for legitimate business and legal purposes in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023.
We process personal data based on your consent, for the performance of services requested by you, to comply with legal obligations, and for our legitimate business interests, provided such interests do not override your rights.
- Service Delivery: To process and complete your service requests including Company Registration, GST filing, trademark applications, FSSAI licensing, and other compliance services.
- Government Filings: To prepare, verify, and submit applications, forms, and documents to MCA, GST portal, CGPDTM, FSSAI, Income Tax Department, and other regulatory bodies on your behalf as required under applicable laws.
- Communication: To send you service updates, document requests, status notifications, invoices, and support-related messages. By providing your contact details, you consent to receive communications via phone, SMS, email, and WhatsApp for service-related updates and, where opted in, promotional communications.
- Account Management: To create and manage your client profile, maintain records of your transactions, and provide access to your service history and documents.
- Payment Processing: To facilitate secure payment for services availed through our platform. Payments are processed through trusted third-party payment gateways, and we do not store your complete card or sensitive banking credentials on our servers.
- Legal Compliance: To comply with applicable Indian laws including the Information Technology Act, 2000, Companies Act, 2013, Digital Personal Data Protection Act, 2023, and other regulatory requirements.
- Service Improvement: To analyse usage patterns, monitor platform performance, and improve our website experience, services, and customer support.
- Marketing (with consent): To send you updates, offers, compliance reminders, and information about Our Services that may be relevant to your business, only where you have provided consent or where permitted under applicable law. You may opt out of such communications at any time.
- Fraud Prevention and Security: To detect, prevent, and investigate fraud, unauthorised access, misuse of services, or other unlawful activities, and to ensure the security and integrity of our platform.
- Legal Enforcement: To enforce our terms, policies, and legal rights, and to respond to legal requests, court orders, or government authorities.
Company Registration | GST Filing | Trademark | FSSAI | Compliance Services.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Government & Regulatory Authorities: MCA21, GSTN, CGPDTM, FSSAI, Income Tax Department, and other bodies as required to complete your filings.
- Professional Consultants: Our qualified CAs, CSs, and Trademark Attorneys who process your application internally.
- Technology Partners: Trusted cloud service providers, payment gateways (subject to their own privacy policies), and IT infrastructure providers under strict data processing agreements.
- Legal Obligation: Where required by a court order, legal process, or government authority under applicable Indian law.
- Business Transfer: In the event of a merger or acquisition, your data may be transferred to the successor entity under equivalent privacy protections.
All third-party service providers and partners engaged by us are contractually bound to maintain strict confidentiality, implement appropriate security measures, and process personal data only for the specific purposes authorised by us and in compliance with applicable data protection laws.
Payments made through our platform are processed by secure third-party payment gateway providers. These providers handle your financial information in accordance with their own privacy policies and applicable regulatory standards. We do not store your complete card or sensitive banking credentials on our systems.
We ensure that your personal data is not disclosed to any unauthorised persons, entities, or third parties except as expressly stated in this policy or as required under applicable law.
Our Promise: We never sell your personal data to advertisers, data brokers, or unrelated third parties for commercial purposes.
4. Data Security
We implement industry-standard technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure, access-controlled cloud storage for all documents
- Role-based internal access — only authorised professionals working on your file can access your data
- Regular security audits and vulnerability assessments
- Employee confidentiality agreements and data handling training
In the event of a data breach affecting your personal data, we will notify affected users and relevant authorities as required under applicable law.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to keep your account credentials confidential.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality (session management, security)
- Analytics Cookies: Google Analytics to understand visitor behaviour and improve our website (anonymised data)
- Preference Cookies: To remember your settings and preferences
- Marketing Cookies: Used (with your consent) to deliver relevant advertisements and service promotions
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described above.
6. Your Rights
Under India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable laws, you have the following rights with respect to your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Ask us to correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected (subject to legal retention obligations)
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
- Right to Grievance Redressal: Raise a complaint with our designated Data Protection Officer or the Data Protection Board of India
To exercise any of the above rights, please write to us at help@setupfiling.in. We will respond within 30 days in accordance with applicable law.
7. Third-Party Links
Our website may contain links to external websites, government portals (MCA, GST, CGPDTM), and payment platforms. These sites have their own privacy policies and we do not accept any responsibility or liability for their practices. We encourage you to review the privacy policy of every site you visit.
8. Children's Privacy
Our services are intended solely for adults (18 years and above) engaging in business activities. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information promptly.
9. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
- Active service engagement — for the duration of our professional relationship
- Post-service statutory records — as mandated by Indian law (typically 7–8 years for financial/company records)
- Legal proceedings — as long as necessary to defend or bring legal claims
Your data is stored on secure servers located in India or in jurisdictions that comply with applicable data protection laws.
Once your data is no longer needed and no legal obligation requires its retention, we securely delete or anonymise it.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable law. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page
- Notify registered users via email where required
- Display a notice on our website for significant changes
We encourage you to review this page periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.
11. Contact & Grievance Officer
For any privacy-related questions, requests, or grievances, please contact our designated Data Protection / Grievance Officer:
- Name: Pundreek Pandey
- Address: E‑30, Jawahar Park, Laxmi Nagar, Delhi 110092, India
- Phone: +91 98182 09246
- Email: help@setupfiling.in
We aim to acknowledge complaints within 72 hours and resolve them promptly.
12. Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.
13. Professional Relationship Disclaimer
Use of this platform does not automatically establish a professional-client relationship with setupfiling.in or its professionals unless a specific service engagement has been formally confirmed.
By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.