Privacy Policy

We are commited to protecting your personal information and being transparent about how we use it.

  • Effective Date: 1 April 2013
  • Last Updated: May 2026

Welcome to SetupFiling.in (“we”, “our”, or “us”). SetupFiling.in is India’s leading online professional business services platform, founded and managed by experienced Chartered Accountants, Company Secretaries, and Trademark Attorneys with over 15 years of expertise.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.setupfiling.in, use our services, or interact with us in any manner. By accessing or using our platform, you agree to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

1. Information We Collect

Personal Information You Provide

When you register for our services, fill a form, or engage with our team, we may collect:

  • Identity Information: Full name, date of birth, PAN, Aadhaar number (only where legally required for filings)
  • Contact Details: Email address, phone number, residential or business address
  • Business Information: Company name, proposed business name, director/partner details, nature of business
  • Financial Information: Bank account details, GST-related financial data (only for specific services)
  • Documents Uploaded: Identity proof, address proof, business documents, or any documents required by regulatory authorities

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

  • IP address, browser type, and operating system
  • Pages visited, time spent, and referring URLs
  • Device identifiers and usage data
  • Cookies and similar tracking technologies

Note: Sensitive personal information (Aadhaar, PAN, financial data) is collected strictly for government filing purposes mandated by law and is handled with the highest level of confidentiality.

2. How We Use Your Information

We use your information solely for legitimate business and legal purposes:

  • Service Delivery: To process and complete your service requests including company registration, GST filing, trademark applications, FSSAI licensing, and other compliance services
  • Government Filings: To submit applications and documents to MCA, GST portal, CGPDTM, FSSAI, and other regulatory bodies on your behalf
  • Communication: To send you service updates, document requests, status notifications, invoices, and support messages
  • Account Management: To create and manage your client profile on our platform
  • Legal Compliance: To comply with applicable Indian laws including IT Act 2000, Companies Act 2013, DPDP Act 2023, and other regulations
  • Service Improvement: To analyse usage patterns and improve our website experience and service quality
  • Marketing (with consent): To send you information about our new services, offers, or compliance reminders — only if you have opted in
    Company Registration  | GST FilingT | rademark | FSSAI | Compliance Services.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Government & Regulatory Authorities: MCA21, GSTN, CGPDTM, FSSAI, Income Tax Department, and other bodies as required to complete your filings
  • Professional Consultants: Our qualified CAs, CSs, and Trademark Attorneys who process your application internally
  • Technology Partners: Trusted cloud service providers, payment gateways (subject to their own privacy policies), and IT infrastructure providers under strict data processing agreements
  • Legal Obligation: Where required by a court order, legal process, or government authority under applicable Indian law
  • Business Transfer: In the event of a merger or acquisition, your data may be transferred to the successor entity under equivalent privacy protections

Our Promise: We never sell your personal data to advertisers, data brokers, or unrelated third parties for commercial purposes.

4. Data Security

We implement industry-standard technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction:

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • Secure, access-controlled cloud storage for all documents
  • Role-based internal access — only authorised professionals working on your file can access your data
  • Regular security audits and vulnerability assessments
  • Employee confidentiality agreements and data handling training

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to keep your account credentials confidential.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for website functionality (session management, security)
  • Analytics Cookies: Google Analytics to understand visitor behaviour and improve our website (anonymised data)
  • Preference Cookies: To remember your settings and preferences
  • Marketing Cookies: Used (with your consent) to deliver relevant advertisements and service promotions

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described above.

6. Your Rights

Under India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable laws, you have the following rights with respect to your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Correction: Ask us to correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected (subject to legal retention obligations)
  • Right to Withdraw Consent: Withdraw consent for marketing communications at any time
  • Right to Grievance Redressal: Raise a complaint with our designated Data Protection Officer or the Data Protection Board of India

To exercise any of the above rights, please write to us at help@setupfiling.in. We will respond within 30 days in accordance with applicable law.

7. Third-Party Links

Our website may contain links to external websites, government portals (MCA, GST, CGPDTM), and payment platforms. These sites have their own privacy policies and we do not accept any responsibility or liability for their practices. We encourage you to review the privacy policy of every site you visit.

8. Children's Privacy

Our services are intended solely for adults (18 years and above) engaging in business activities. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information promptly.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Active service engagement — for the duration of our professional relationship
  • Post-service statutory records — as mandated by Indian law (typically 7–8 years for financial/company records)
  • Legal proceedings — as long as necessary to defend or bring legal claims

Once your data is no longer needed and no legal obligation requires its retention, we securely delete or anonymise it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable law. When we make material changes, we will:

  • Update the “Last Updated” date at the top of this page
  • Notify registered users via email where required
  • Display a notice on our website for significant changes

We encourage you to review this page periodically. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact & Grievance Officer

For any privacy-related questions, requests, or grievances, please contact our designated Data Protection / Grievance Officer:

  • Name: Pundreek Pandey
  • Address: E‑30, Jawahar Park, Laxmi Nagar, Delhi 110092, India
  • Phone: +91 98182 09246
  • Email: help@setupfiling.in

We aim to acknowledge complaints within 72 hours and resolve them promptly.